RETURNS & EXCHANGE POLICY

 

FULL PRICE ITEMS:

All items ordered from our website at full price can be returned or exchanged. See below for terms:

  • Items must be returned within 14 days of delivery.
  • The 14-day period begins on the day the item is delivered to you.
  • Returned items must be unworn, unused, and in their original packaging.
  • Any signs of wear or damage will result in the return being rejected, and the item will be sent back to you.

 

SALE & MARKDOWN ITEMS:

All sale and markdown items are final sale and cannot be returned. This applies to any item showing both the original price and a discounted sale price.

 

FAULTS & DAMAGES
  • Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item so we can resolve the issue.
  • Email us at discovermydua@gmail.com before returning any item to receive guidance on the next steps.
  • Once we receive and inspect your return, we will notify you whether your refund is approved.
  • If approved, the refund will be processed to your original payment method.
  • If the return is not approved, the item will be sent back to the original shipping address on the order.
  • If we request that you return the item for inspection, please obtain proof of postage and use a tracked service to ensure it reaches us safely. My Dua is not responsible for any returned items lost in transit.

 

HOW TO RETURN

If you wish to return an eligible full-price item or have any questions, please contact us at discovermydua@gmail.com, either directly or through the Contact Us page on our website.

  • Include your order number and the name on your order in your email. Due to data protection regulations, My Dua reserves the right to speak only with the person who placed the order.
  • We will provide you with the return address and instructions. Please obtain proof of postage and use a tracked service to ensure your item reaches us safely. My Dua is not responsible for any returned items lost in transit.
  • Once your return is received, it will be inspected and may take 2-3 working days to process.